Being in charge of a group, whether it is a small team or a massive set of employees, means that you have to be on top of your game at every turn. Think of your group as a professional sports team – they can hit rough patches just like anyone else. The key to getting them back on track is focusing on deeper issues.
As Blair Stover explains below, asking the following questions when problems arise in your group may help get things back on track and productive once more.
Goals: Make sure your team knows the common goal and your group is all for it. If the team doesn’t see a connection between the goal and the tasks they perform it will cause conflict quickly.
Roles: Documenting and defining your team’s role is very important in the grand scheme of things. Expectations have to be consistent and the authoritative level has to be clear for each role. Make sure that each team member embraces his or her roles.
Procedures: Make sure each procedure is clearly defined, communicated and documented. This will help the team share info, coordinate hand-offs, make decisions, prioritize work, resolve conflict and review their work.
Relationships: Make sure that each one of your team members respects each other when it comes to their job. They do not have to like one another when it’s quitting time, but when they are on the clock everything has to run like clockwork. Make sure trust is there and each one knows and appreciates each other’s knowledge and work skills.